Insurance Agents - How Does Yours Measure Up?



Insurance representatives can be a few of the most crucial individuals you'll ever do business with. They will help you protect your home, your possessions and your financial resources. The work of an insurance representative has the possible to conserve you from monetary mess up.

You could go through your whole lifetime and not need the services of an attorney. You could live and die and not have to utilize an accounting professional. You can't live in "the real world" without insurance representatives.

However keep in mind ... it's YOUR duty to find out which coverages are right for you.

Have you ever heard a story from a pal or relative who submitted an insurance claim, just to discover that the protection their representative guaranteed was not there? I hear those stories ALL THE TIME, and at the WORST POSSIBLE TIME ... AT DECLARES TIME!

I started my insurance profession as a representative in 1973. I kept my representative licenses active till 1992 when I became an insurance adjuster. During that time period, I sold almost every sort of insurance you can possibly imagine. That provided me a depth of experience in insurance sales. All of that experience did not make me an expert in insurance. I learned threat analysis and sales strategies. But I don't believe that I ever had one minutes' training in ways to handle a claim. When my customers had a claim, I provided the business's phone number and told them to call it in. We occasionally filled out an Acord type, which is a standard industry form for filing a claim. That was all we did.

The finest representative is a person who has spend time studying insurance, not a person who is a professional in sales. The largest percentage of insurance agents of all types are sales people, not insurance professionals.

There are a lot of colleges and universities that provide degrees in insurance today. In our area, the University of Georgia offers degrees in Risk Management and Insurance. It's a pretty well-respected program.

Representatives can also end up being specialists in insurance by going through continuing education, such as the Qualified Home Casualty Underwriter (CPCU) education program. Life insurance representatives can accomplish the Licensed Life Underwriter (CLU) professional designation. There are other designations available to representatives, however those 2 are the most commonly accepted educational programs.

Agents in most states also have to finish a state-required variety of Postgraduate work hours each year in order to preserve their insurance licenses. If they don't complete the hours, the state cancels their licenses.

A representative has a task to you, called the "fiduciary task." That indicates that he should keep your financial well-being first in his top priorities. He has breached his fiduciary duty to you if an agent sells you an insurance policy because it has a higher commission than another policy.

Representatives generally bring a type of liability insurance called "Errors and Omissions" liability insurance. Errors and omssions (E&O) is the insurance that covers the representative's business, or the representative individually, in the event that a client holds the representative responsible for a service he supplied, or cannot supply, that did not have actually the anticipated or guaranteed results. This protects representatives and their clerical personnel from liability due to irresponsible acts, errors and omissions while conducting their business. It will secure the representative from issues like the following examples:

1. loss of customer information. The agent simply loses your file, physically or digitally.

2. system or software application failure. Computer at the agent's workplace crashes and all information is lost.

3. irresponsible oversell. The representative sells you protection you do not require, or sells you coverage limitations higher than needed.

This needs but is a broad classification to be. This might include charges that a representative did not offer the appropriate policy, or the proper quantity of protection.

The number 4 example above is the most common and most dangerous for representatives. Here's why.

Individuals today have multiple insurance direct exposures, like:

automobile physical damage

automobile liability

uninsured or underinsured vehicle drivers direct exposures

property owner physical damage

homeowner liability

excess liability

businessowner physical damage

businessowner liability

home-based organisations

life insurance requires

health insurance needs

disability insurance requires

Any one of the exposures noted above can effect any of the others. They are intricately woven together in each of our lives.

Any agent doing business in the modern-day world must do an insurance analysis of any prospect's present insurance and his future insurance requirements. To cannot do so is an invite for a lawsuit.

Exactly what does this mean to you?

First: If your representative makes promises to you about protection, and your claim gets denied, you can make a claim against the representative's Mistakes and Omissions Liability policy. You may need to get an attorney included, however that only increases the opportunity that your rejected claim will get paid.

Next: In my never-to-be-humble viewpoint, ALL representatives selling ANY sort of insurance must perform a Insurance Requirements Analysis for the prospect PRIOR to selling the policy. In addition, I think that an agent needs Auto Insurance Lexington Sc to carefully explain the findings of the Insurance Requirements Analysis to the prospect PRIOR to offering the policy. When the explanation is total, the agent should need the prospect to sign off on the policies that are offered, and accept the policies and protections that are not offered. "Signing off" simply indicates that the prospect mentions that the agent has actually discussed all coverages, and he either accepts or declines any given protection.

Both celebrations. the insurance policy holder and the agent ... advantage in this transaction. The insurance policy holder has a complete explanation of the policy he's purchasing and its relationship to all his other insurance. The agent offers the right protection, and significantly lowers the threat of a suit or claim against his E&O protection for selling the incorrect coverage.

Here's what an insurance analysis treatment should appear like.

1. Personal Information Collection: get as much details about the insured and his family members as possible.

2. Get Copies of Existing Policies: the representative ought to in fact check out the existing policies.

3. Examine Insurance Needs: determine the right coverages required and the correct policy limitations.

4. Recommendations: exactly what should be bought and rates.

5. Application and Sign-off Analysis: complete the application and have the insured sign off on the analysis type.

6. Provide the Policy: An agent needs to deliver the policy personally and explain it again, not simply send you a copy in the mail.

Even after all the training and education that any insurance agent obtains, the representative is still not an expert in ways to handle an insurance claim. I've had great deals of people inform me that they were going to get their agent to assist them with their claim. Later, they determined that the agent didn't understand far more about the claims process than they did. As I composed earlier, agents can end up being experts, however their expertise is usually in the sales and needs analysis areas of insurance ... not claims. For the majority of agents, finding out the claims process would be a waste of their time, considering that most representatives are not licensed to deal with claims.

Sure ... some representatives will be given a little claims settlement authority by the business they work for. Some agents will have the ability to settle claims up to about $5,000.00, and after that just in the property side of the claim ... such as a little water loss or a theft. However, for the most part, the insurance company focuses claims managing with the claims workers and independent claims adjusters.

The most important techniques you need to take from this short article are:

Interview EVERY insurance representative to discover out their level of proficiency. Let the unskilled representatives practice on people who do not care about securing themselves the ideal ways.

You get exactly what you pay for. You 'd be much better served to pay a higher premium if an extremely certified representative takes care of you.

3. Never be reluctant to call the Department of Insurance of your state if you have issues with your representative. Representatives are regulated for a reason.


Agents generally carry a type of liability insurance called "Errors and Omissions" liability insurance. Mistakes and omssions (E&O) is the insurance that covers the representative's company, or the agent individually, in the occasion that a customer holds the agent responsible for a service he offered, or stopped working to offer, that did not have actually the expected or promised results. Next: In my never-to-be-humble viewpoint, ALL representatives offering ANY kind of insurance should perform a Insurance Needs Analysis for the possibility PRIOR to offering the policy. Even after all of the training and education that any insurance agent acquires, the agent is still not a professional in how to deal with an insurance claim. For a lot of representatives, learning the claims process would be a waste of their time, because a lot of representatives are not licensed to handle claims.

Leave a Reply

Your email address will not be published. Required fields are marked *